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The scan may say it was unsuccessful even if it fixes your issue. Once the scan finishes, open QuickBooks and your company file.

Enter your QuickBooks admin password and then select Next.

Select Check your file and network and then Continue.

If you don’t see your file, select Browse and search to find your file.

In QuickBooks File Doctor, select your company file from the dropdown menu.

Note: If the QuickBooks File Doctor doesn't open, search for QuickBooks Desktop File Doc and open it manually. It can take up to one minute for the file doctor to open.

From the tool hub, select Company File Issues.

Note: If you can't find the icon, do a search in Windows for QuickBooks Tool Hub and select the program.

When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

Follow the on-screen steps to install and agree to the terms and conditions.

Open the file you downloaded ( QuickBooksToolHub.exe).

Select the Home tab. The version will be on the bottom.

Note: If you've installed Tool Hub before, you can find out which version you have. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).

Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub.For the best experience, we recommend you use Tool Hub on Windows 10, 64-bit. The QuickBooks Tool Hub helps fix common errors. You'll need to close QuickBooks to use the tool hub. Step 1: Download and install QuickBooks Tools Hub We'll show you how to set up your firewall, and if you need to, manually configure your firewall settings. If your Windows firewall blocks internet access for specific QuickBooks programs or files, you may see an error message. Find out how to set your Windows firewall and security settings for QuickBooks Desktop.